Orlando Health Heart & Vascular Institute - East Orlando

If you are searching for a "Heart Doctor Near Me" in the East Orlando area, Orlando Health Heart & Vascular Institute - East Orlando, located at 100 N Dean Rd #202, Orlando, FL 32825, USA, is one of the facilities within the Orlando Health network offering cardiac and vascular services. They can be contacted at (321) 841-6444, with a mobile phone number listed as +1 321-841-6444.

While Orlando Health is a well-established healthcare provider in the region, it is crucial for prospective patients considering the East Orlando location to be aware of recent patient experiences as shared through online reviews. The feedback available presents a concerning picture regarding scheduling practices, billing accuracy, and customer service interactions. These accounts should be carefully considered as part of your decision-making process when choosing a healthcare provider for your cardiac needs.

One patient expressed significant dissatisfaction with their scheduling experience for an echocardiogram. They reported arriving before their scheduled time, as requested, only to wait for 40 minutes before being informed that their 45-minute procedure required an hour, necessitating rescheduling despite having already paid over $900 for their appointments. The patient stated, "I cannot tell you how upset I am at Orlando Health today. I was scheduled for an echocardiogram and showed up (as requested) before 8:30 AM. I waited for 40 minutes before someone came out to explain that I had been scheduled for a 45-minute procedure, but they needed an hour. I had already paid over $900 for my appointments and now they wanted me to come back! This is absolutely unacceptable. What's 15 minutes, when patients are waiting hours in the waiting room - take me in, and get it done! Forget this place..." This review raises concerns about scheduling efficiency, communication regarding procedure duration, and the inconvenience caused to patients.

Another patient shared a lengthy and deeply troubling experience related to billing discrepancies following a heart ultrasound at the Dean Rd office. This patient was initially quoted a significantly lower price for the test at the East Orlando location compared to the hospital on W Colonial. However, they subsequently received a bill for the higher amount. The ensuing five-month "phone battle" to resolve this issue was fraught with difficulties, including the billing department's alleged inability to locate call recordings that could have verified the initial price quote. Despite a partial discount, the patient continued to face billing errors and described the billing department as "rude" and primarily focused on payment. The reviewer concluded with a strong warning: "So the lesson of this story; ALWAYS RECORD YOUR CONVERSATIONS WITH ORLANDO HEALTH AND COVER YOUR OWN A**. Or be ready to pay much more than you told to. Or do like I do, NEVER SET YOUR FOOT IN THIS PLACE." This detailed account raises serious concerns about price transparency, billing accuracy, record-keeping, and customer service within the Orlando Health system, specifically referencing the East Orlando location in terms of the initial price quote.

Given these critical reviews, providing a detailed description of the environment, services, and features based solely on this limited and negative feedback is challenging and may not present a balanced perspective. However, based on the information available and the nature of a heart and vascular institute within a larger healthcare network like Orlando Health, it is reasonable to infer that the East Orlando location likely offers some of the following:

• Outpatient diagnostic testing related to cardiac and vascular health, such as echocardiograms and heart ultrasounds.
• Consultation rooms for patient appointments with cardiologists and vascular specialists associated with Orlando Health.
• A waiting area for patients scheduled for appointments and tests.
• Administrative staff for scheduling, registration, and billing (though patient experiences with billing have been notably negative in the provided reviews).
• Potential for coordination of care with other departments and specialists within the Orlando Health network.

It is important to note that the negative reviews provided do not offer insights into the medical expertise of the doctors or the quality of the actual medical tests performed at the East Orlando location. One review does mention a positive experience with a technician at a different Orlando Health facility, suggesting that quality of care may vary across different locations or departments within the network. However, the significant issues raised regarding scheduling and, particularly, billing practices at the East Orlando office warrant serious consideration.

Currently, there is no promotional information available for the Orlando Health Heart & Vascular Institute - East Orlando in the provided data. Given the negative feedback regarding billing and customer service, it would be prudent for potential patients to inquire very carefully about all costs associated with tests and procedures *before* receiving them and to maintain thorough records of all communications with the facility, including names, dates, and times of conversations.

In conclusion, while Orlando Health Heart & Vascular Institute - East Orlando is part of a larger healthcare system, recent patient reviews raise significant concerns about scheduling practices and, most notably, billing accuracy and customer service. Individuals seeking a "Heart Doctor Near Me" in East Orlando should carefully weigh these experiences against any potential benefits of choosing this facility. It is strongly recommended that prospective patients conduct thorough due diligence, including verifying all costs in writing beforehand and potentially seeking additional reviews or information from other sources, before entrusting their cardiac care to this specific location. The negative experiences shared suggest a need for caution and thorough preparation when interacting with this particular facility within the Orlando Health network.