Cardiovascular Centers, LLC

For local users in the Orlando, Florida area seeking a facility listed under the platform category "Heart Doctor Near Me" that may offer cardiovascular services, we present information regarding Cardiovascular Centers, LLC, located at 483 N Semoran Blvd, Orlando, FL 32807, USA. While the platform categorizes this as a place to find a "Heart Doctor Near Me," it is important to note that the provided information pertains to the administrative experiences reported by a specific patient at this facility.

The single patient review available offers a detailed account of significant administrative challenges encountered while attempting to undergo a stress test at Cardiovascular Centers, LLC. This review focuses primarily on issues related to appointment scheduling, insurance pre-authorization, and communication with the staff. It is crucial for potential patients to consider this feedback when evaluating this facility for their cardiovascular needs.

According to the review, the patient had an 8:00 AM stress test appointment scheduled but received a cancellation call the day prior. The reason given for the cancellation was that the patient's insurance had not yet provided approval, and the patient was instructed to contact their insurance company to inquire about the approval status. Upon contacting their insurance provider, the patient learned that the pre-authorization request had only been sent by Cardiovascular Centers, LLC two days before the scheduled appointment, despite the appointment having been booked for over a month.

The patient's experience in attempting to rectify this situation involved significant time and effort. The insurance company reportedly spent approximately 90 minutes trying to contact Cardiovascular Centers, LLC, making no fewer than six attempts. These attempts were fraught with difficulties, including multiple call transfers, extended periods of unanswered ringing (5-6 minutes per call), and instances where calls were answered only to be immediately placed on hold without any communication. This detailed account suggests potential issues with the call handling and internal communication processes at the facility.

The following day, the patient followed up to check on the approval status. They were informed that there were no notes in the system regarding the situation and were transferred to the front desk for an update. This call also allegedly went unanswered for five minutes before the patient gave up. Subsequently, the patient received a call from Cardiovascular Centers, LLC, stating that the insurance claim had been denied and that the patient's doctor would need to call the insurance company on another day to secure the test. The patient explicitly points out that this situation could have been avoided if the necessary paperwork had been submitted to the insurance company in a timely manner, weeks in advance of the scheduled test, rather than less than 48 hours before.

The reviewer expresses significant frustration with the administrative handling of their appointment, noting that they spent several hours trying to resolve the issues created by the office's alleged delays. Furthermore, they had reorganized their week to accommodate the scheduled testing, only for it to be canceled due to these administrative shortcomings. The patient conveys a sense that the staff may not fully appreciate the impact of such cancellations on individuals with medical conditions, where delays in testing and treatment can have serious consequences. The core of the complaint lies in the belief that the entire inconvenience could have been prevented by the timely processing of paperwork.

Based solely on this detailed patient review, there are significant concerns regarding the administrative efficiency and communication practices at Cardiovascular Centers, LLC. While the review does not comment on the medical services provided by the doctors or the clinical environment, the reported issues with scheduling and insurance pre-authorization could be a major deterrent for potential patients. The lack of timely communication and the apparent difficulty in resolving administrative errors as described in the review raise questions about the overall patient experience at this facility.

As the provided information is limited to a single negative administrative experience, it is not possible to offer insights into the environment of the clinic, the specific cardiovascular services offered, or any potential features that might be considered positive. There is also no promotional information available. The review serves primarily as a critical piece of feedback regarding the operational aspects of Cardiovascular Centers, LLC.

For local users seeking a "Heart Doctor Near Me" and considering Cardiovascular Centers, LLC, it would be prudent to weigh this detailed account of administrative difficulties. Potential patients may want to seek additional reviews from other sources to gain a more comprehensive understanding of the patient experience at this facility. Inquiring directly about their processes for appointment scheduling, insurance pre-authorization, and communication might also be beneficial before making a decision about their cardiovascular care.

In conclusion, the available information regarding Cardiovascular Centers, LLC, located in Orlando, Florida, consists of a single patient review detailing significant administrative problems related to a canceled stress test appointment. This review highlights concerns about the timeliness of insurance paperwork submission and the efficiency of staff communication. While this does not provide a complete picture of the facility's services or environment, it serves as important feedback for potential patients to consider when making decisions about their cardiovascular healthcare needs in the Orlando area. Further research and potentially direct communication with the center may be necessary to obtain a more well-rounded perspective.