HeartPlace Plano, West

When searching for a "Heart Doctor Near Me" in Plano, Texas, HeartPlace Plano, West, located at 6124 W Parker Rd Building 3, Suite 536, presents itself as a local option for cardiovascular healthcare. This introduction aims to provide a detailed and objective overview of the facility based on the information available, including its contact details and insights from recent patient reviews. It's crucial for individuals seeking cardiac care to consider all aspects of a practice, including the quality of medical care and the overall patient experience, which includes both clinical and administrative interactions.

HeartPlace Plano, West is situated in a medical building in Plano, offering accessibility to residents in the western part of the city and surrounding areas seeking cardiac evaluation and treatment. For those wishing to inquire about their services or schedule an appointment, they can be reached by phone at (972) 378-9560 or via mobile phone at +1 972-378-9560.

Based on the limited information, the environment of HeartPlace Plano, West is likely a standard medical clinic setting within a larger medical building. This would typically include:

• A reception area for patient check-in and administrative tasks.
• Waiting areas for patients and their families.
• Examination rooms where consultations and basic cardiac assessments are performed.
• Potentially, on-site facilities for some diagnostic testing, such as electrocardiograms (ECG/EKG). More advanced diagnostic procedures might be conducted at affiliated hospitals or specialized centers.
• Offices for physicians, nurse practitioners, and administrative staff, including billing personnel.

The overall atmosphere and the professionalism of the staff contribute significantly to the patient experience, and the provided reviews offer contrasting perspectives on this aspect.

As a cardiac care facility, HeartPlace Plano, West likely offers a range of services focused on the diagnosis, treatment, and prevention of cardiovascular diseases. These services typically include:

• Clinical consultations and comprehensive cardiac evaluations to assess a patient's cardiovascular health, including reviewing medical history, symptoms, and risk factors.
• Performance and interpretation of basic cardiac diagnostic tests such as electrocardiograms (ECG/EKG).
• Potentially, coordination and referrals for more advanced diagnostic tests like echocardiograms, stress tests, Holter monitoring, and cardiac imaging (CT angiography, MRI) performed at other facilities.
• Management of various cardiac conditions, including hypertension (high blood pressure), hyperlipidemia (high cholesterol), coronary artery disease (angina, heart attack), heart failure, arrhythmias (irregular heartbeats), and valvular heart disease.
• Medication management for cardiac conditions.
• Lifestyle counseling and education on diet, exercise, and smoking cessation to promote heart health.
• Follow-up care and long-term management for patients with chronic cardiac conditions.

The reviews mention interactions with a "Dr. Sharan" (identified as the office manager in one review and a doctor in another, which is contradictory and unclear), a nurse practitioner, and the billing office, suggesting a team-based approach to patient care.

Patient reviews can offer valuable insights into the quality of care and the overall patient experience at a medical practice. The provided reviews for HeartPlace Plano, West present a stark contrast, highlighting both potential strengths and significant areas of concern.

One reviewer expressed extreme dissatisfaction, describing the office as "the rudest office ever!" This review specifically criticized Dr. Sharan (in her capacity as office manager), the billing office, and alleged overcharging due to incorrect insurance codes, a claim reportedly confirmed by the reviewer's insurance company. The reviewer also detailed issues with billing discrepancies between themselves and their spouse (who have the same insurance) and difficulties in resolving these issues, including months of unsuccessful attempts to contact the office. Furthermore, this reviewer claimed to have been charged for an "unnecessary consult" without prior knowledge and that the doctor terminated the patient-physician relationship after the billing was questioned. This highly negative review paints a picture of unprofessional administrative practices and poor patient communication.

In stark contrast, another reviewer expressed positive sentiments, stating, "I love Dr. Sharan." This reviewer also had a positive experience with a nurse practitioner at a recent check-up, describing her as "awesome!" This review further praised the facilities and staff at HeartPlace as "excellent" and indicated that the patient actually looks forward to their check-ups there. This positive feedback highlights a potentially friendly and efficient clinical environment and positive interactions with at least some members of the medical team.

These conflicting reviews underscore the importance of considering individual experiences while also recognizing that a small number of reviews may not represent the entirety of patient experiences at HeartPlace Plano, West. The significant negative feedback regarding billing practices and administrative rudeness should be a point of concern for prospective patients.

The features of HeartPlace Plano, West, based on the limited and conflicting review information, could be summarized as:

• **Potentially Knowledgeable and Friendly Medical Staff:** One review praises a nurse practitioner and implies positive interactions with the medical team ("awesome!").
• **"Excellent" Facilities (as per one review):** This suggests a well-maintained and comfortable clinical environment.
• **Allegations of Rude and Argumentative Administrative Staff:** One review strongly criticizes the office manager and billing office for rudeness and poor communication.
• **Concerns Regarding Billing Practices:** Allegations of incorrect insurance coding, overcharging, and difficulties in resolving billing issues are significant red flags raised by one reviewer.
• **Potential for Poor Patient Communication and Service Recovery:** The negative review suggests a lack of professionalism in addressing patient concerns and a willingness to terminate patient relationships over billing inquiries.

Given the serious nature of the negative feedback, particularly the allegations of financial mismanagement and unprofessional conduct, prospective patients should exercise caution and consider these points carefully. It may be prudent to inquire specifically about billing procedures and patient communication protocols when contacting the office.

Currently, there is no promotional information available online for HeartPlace Plano, West based on the provided data. Medical practices typically rely on their reputation, referrals, and online directories to attract patients rather than offering explicit promotions. For any information on new patient specials, accepted insurance plans, or other practice-related details, it is recommended to contact the office directly.

In conclusion, HeartPlace Plano, West offers cardiac care services in Plano, TX. However, the limited patient reviews present a mixed picture. While one reviewer had a positive experience with the medical staff and facilities, another detailed significant issues with the administrative and billing aspects of the practice, including allegations of rudeness, incorrect billing, and poor communication. Individuals searching for a "Heart Doctor Near Me" in Plano should carefully consider these contrasting experiences and may wish to seek further information or other patient perspectives before making a decision about their cardiac care provider. It is advisable to inquire directly with the office about their billing practices and patient service policies to ensure a comfortable and trustworthy healthcare experience.