Randall S. Hall, DO FACC

When searching for a "Heart Doctor Near Me," the experience often begins with the initial contact with the office staff. Randall S. Hall, DO FACC, is a cardiologist located at 620 S Main St Ste 240 in Keller, TX. As a Fellow of the American College of Cardiology (FACC), Dr. Hall has demonstrated a commitment to the standards of his specialty. However, the publicly available reviews focus entirely on the negative experiences encountered with the office staff, providing insights into the administrative aspects of this practice.

Both of the provided reviews recount the same negative experience from a prospective patient. This individual had difficulty locating the office while driving on Main Street and called for directions. According to the review, the directions provided by the staff were incorrect, causing the patient to be late for their appointment. Upon arriving 18 minutes past the scheduled time, the patient was informed that the office has a policy of canceling appointments for patients arriving more than 15 minutes late, a policy that the patient states was not communicated during the appointment booking or when they called to indicate they would be late.

The staff member reportedly told the patient that Dr. Hall had five patients in rooms and two more in the waiting room, and therefore, they could not be seen that day. The patient was offered a rescheduled appointment for August, two weeks after their original appointment, which they had already waited a month for. The reviewer expressed significant dissatisfaction with this situation, deeming it "absolutely ridiculous." They concluded by stating their intention to find a new doctor with a "kind front office staff that knows their directions and actually has time to see patients."

The repetition of this negative experience in both reviews underscores the significant impact that the office staff and policies had on this prospective patient. The issues highlighted include incorrect directions, a strict late policy that was not clearly communicated, and a perceived lack of flexibility or understanding from the staff.

Our Environment: Dependent on Staff Interactions

Based solely on the provided reviews, the patient's initial interaction with the environment of Dr. Hall's practice, through the office staff, was negative. The difficulty in finding the location due to allegedly incorrect directions and the subsequent handling of the late arrival contributed to a poor first impression. While we lack information about the physical office space itself, the reviews strongly suggest that the administrative environment, as experienced through the staff, was a significant point of concern for at least one potential patient.

Prospective patients may want to consider the importance of clear communication and helpfulness from the front office staff when choosing a healthcare provider.

Our Services: Information Not Directly Available in Reviews

The provided reviews do not offer any information about the specific cardiology services offered by Randall S. Hall, DO FACC. As a cardiologist, it can be generally expected that he provides services related to the diagnosis, treatment, and prevention of heart conditions. These typically include consultations, diagnostic tests such as ECG/EKG and echocardiograms, stress tests, and the management of conditions like hypertension, coronary artery disease, and arrhythmias. However, without specific details from the reviews, we cannot elaborate on the particular services provided at this practice.

Individuals interested in the medical services offered by Dr. Hall would need to seek additional information, perhaps through online resources or by contacting the office directly (if they are comfortable doing so given the reported staff interactions).

Key Features: Negative Feedback Regarding Office Staff and Policies

The primary features highlighted by the available reviews are negative and pertain to the administrative aspects of the practice:

• Rude Office Staff (as perceived by the reviewer): The patient described the staff as "incredibly rude."
• Incorrect Directions: Leading to the patient being late.
• Strict and Uncommunicated Late Policy: Canceling appointments for being more than 15 minutes late without prior notification.
• Lack of Flexibility: Not accommodating a patient who was 18 minutes late, even after a long wait for the initial appointment.

It is important to note that these reviews reflect the experience of at least one individual with the office staff and do not comment on Dr. Hall's medical expertise.

Promotional Information: Not Applicable Based on Reviews

Given that the provided reviews focus entirely on negative interactions with the office staff, it is not appropriate to generate promotional information based solely on this feedback. Potential patients would need to weigh the reported administrative challenges against the potential quality of medical care provided by Dr. Hall himself, for which no information is available in these reviews.

If you are searching for a "Heart Doctor Near Me" in Keller, TX, the available feedback regarding Randall S. Hall, DO FACC's office highlights significant concerns about the front office staff and their policies. While Dr. Hall's medical expertise is not addressed in these reviews, the administrative experience appears to have been negative for at least one prospective patient.

For those considering this practice, it may be beneficial to seek additional reviews or information from other sources to gain a more comprehensive understanding of the patient experience, both with the staff and with Dr. Hall himself. You can contact the office at (817) 912-8400 or +1 817-912-8400. The address is 620 S Main St Ste 240, Keller, TX 76248, USA.

Choosing a "Heart Doctor Near Me" involves considering various factors, and the administrative aspects of a practice can significantly impact the overall patient experience. The available reviews for Randall S. Hall, DO FACC, predominantly raise concerns about the office staff and policies, which prospective patients may want to take into account when making their decision.