Heart Institute Medical Center

Under the platform category "Heart Doctor Near Me," we are providing information about Heart Institute Medical Center, located at 81709 Dr Carreon Blvd A1, Indio, CA 92201, USA. This center can be reached at phone number (760) 863-4666 or mobile number +1 760-863-4666. It's important for local users seeking cardiac care to have access to objective information to make informed decisions. The following introduction is based on a recent customer review available online.

The environment of Heart Institute Medical Center, while not explicitly detailed, can be inferred to be a medical office setting equipped for cardiac evaluations and potentially some procedures. However, a recent patient's experience highlighted an issue with a "main machine needing service," which caused disappointment as the patient had traveled for an hour and a half to reach the center. This suggests that while the intention is to provide necessary cardiac services, there can be unforeseen operational challenges.

In terms of services, based on the review, it appears that Heart Institute Medical Center offers diagnostic cardiac testing, likely including the use of specialized machinery. The review mentions an ultrasound technician, indicating that cardiac ultrasounds (echocardiograms) are probably among the services provided. However, the patient encountered difficulties in obtaining their test results, being told they would need to either return to the office or visit their home doctor. The inability to receive results via a phone call was perceived by the patient as a lack of accommodation.

Features of the Heart Institute Medical Center, as noted in the review, present a mixed picture. Positively, the ultrasound technician is described as "kind and cordial," and the first point of contact before opening hours was "nice and treated me with respect." These interactions suggest that some staff members prioritize patient comfort and respect. However, a significant negative feature highlighted was the unprofessional behavior of an office assistant, who allegedly argued with the patient about whether a call regarding the machine issue had been made. The patient stated they never received such a call and had their phone to prove it.

Another notable feature, from a less positive perspective, was the billing for what the patient considered "incomplete services." Additionally, the center reportedly did not accept electronic forms of payment, which the patient found "not helpful at all for payments." These administrative aspects of the experience detracted significantly from the overall impression.

There is no promotional information provided in the review. Therefore, we must rely solely on the described experience to understand what a potential patient might encounter. The fact that the reviewer only gave one star overall, despite positive interactions with the ultrasound technician and the initial staff member, underscores the significant negative impact of the other issues encountered.

For local users considering Heart Institute Medical Center for their cardiac care needs under the "Heart Doctor Near Me" category, this review provides a firsthand account of certain aspects of the center's operations. While the kindness of some staff members is a positive point, the issues related to communication about service disruptions, difficulties in obtaining test results, billing for incomplete services, and inconvenient payment options are important factors to consider.

It is essential to note that this review represents a single patient's experience and may not be indicative of the experiences of all patients. However, it does raise questions about the consistency of service and the efficiency of administrative processes at the Heart Institute Medical Center.

If you are considering this center, you may want to inquire specifically about their procedures for communicating appointment changes or service disruptions, how test results are shared with patients, their billing practices, and accepted forms of payment. Contacting the center directly at (760) 863-4666 might provide you with more up-to-date information and allow you to ask specific questions based on your needs.

In conclusion, the Heart Institute Medical Center in Indio offers cardiac services, and a recent patient encountered both positive interactions with some staff and significant challenges related to communication, service availability, result dissemination, and billing/payment processes. Local users should weigh these points when considering their options for heart care in the area. Further research or direct contact with the center may be beneficial to form a comprehensive understanding of their current services and practices.