Alexian Brothers Cardiovascular And Thoracic Surgeons

For individuals in Elk Grove Village, Illinois, and the surrounding areas seeking a "Heart Doctor Near Me" specializing in cardiovascular and thoracic surgery, Alexian Brothers Cardiovascular And Thoracic Surgeons is located at 800 Biesterfield Rd, Elk Grove Village, IL 60007, USA. They can be reached by phone at (847) 981-2055 or via mobile at +1 847-981-2055. However, it is crucial for potential patients to be aware that the online reviews present significant concerns regarding the office environment and administrative practices.

Based on the negative patient reviews, the environment of the office at 800 Biesterfield Rd appears to have several issues. One reviewer described the office as "incredibly hard to find and down the longest hallway there is," which could pose a challenge for patients with mobility issues, such as those using walkers. Furthermore, the same review detailed a lack of privacy in the waiting area, where a personal work-related conversation between two staff members was easily overheard due to an open glass partition. The reviewer described the staff members as unprofessional, condescending, and rude, indicating a potentially uncomfortable and unwelcoming atmosphere in the waiting area.

The services offered by Alexian Brothers Cardiovascular And Thoracic Surgeons would typically include a range of surgical procedures and consultations related to the heart, lungs, and major blood vessels. These services would generally encompass:

• Cardiovascular Surgery: Surgical treatment of conditions affecting the heart and blood vessels, such as coronary artery disease, heart valve disorders, aortic aneurysms, and congenital heart defects.
• Thoracic Surgery: Surgical treatment of conditions affecting the lungs, esophagus, chest wall, and other structures within the chest cavity, such as lung cancer, emphysema, and esophageal disorders.
• Pre-operative Evaluation and Consultation: Thorough assessments and discussions with patients prior to surgical procedures.
• Post-operative Care and Follow-up: Management and monitoring of patients after surgery.

However, the negative reviews raise serious concerns about the administrative aspects of accessing these services. One reviewer detailed significant difficulties in paying a bill and scheduling an appointment, citing a lack of knowledge and proficiency among staff who seemed only capable of transferring calls. This resulted in a two-month delay in securing an appointment for their father. The same review also highlighted issues with the follow-up care and medication refills, including a rushed 15-minute appointment with a doctor who took a personal call during the consultation, failed at-home care arrangements, and significant delays and denials in medication refills requiring the doctor to see the patient, with appointments scheduled months in advance and poor communication regarding these issues. Additionally, the reviewer recounted a negative experience with obtaining a jury dismissal letter, which was significantly delayed despite ample notice.

The features of Alexian Brothers Cardiovascular And Thoracic Surgeons, based on the limited positive information and significant negative feedback, are difficult to objectively assess. While they offer specialized surgical services in cardiovascular and thoracic areas, the administrative and customer service aspects appear to be severely lacking, according to the detailed negative review. The lack of privacy in the waiting area, the difficulty in navigating the office, the apparent incompetence of some staff members in handling basic administrative tasks like payment and appointment scheduling, and the poor communication and follow-up care are significant concerns.

Currently, there is no promotional information available online for Alexian Brothers Cardiovascular And Thoracic Surgeons at this Elk Grove Village location. The two detailed patient reviews paint a concerning picture of the office environment and administrative practices, which could significantly impact the overall patient experience, regardless of the surgical expertise of the doctors. Potential local users searching for a "Heart Doctor Near Me" who require cardiovascular or thoracic surgery should carefully consider these reported issues.

For individuals in Elk Grove Village and surrounding areas seeking cardiovascular or thoracic surgical care, Alexian Brothers Cardiovascular And Thoracic Surgeons at 800 Biesterfield Rd presents a situation where the potential surgical expertise is overshadowed by significant negative feedback regarding the office environment, administrative processes, and customer service. The difficulties reported in finding the office, the lack of privacy in the waiting area, the apparent lack of staff proficiency in basic administrative tasks, and the poor communication and follow-up care are serious concerns that potential patients should take into account when making their healthcare decisions. While the surgical skills of the doctors are not directly addressed in these negative reviews, the overall patient experience seems to be significantly compromised by these administrative and environmental issues.

In conclusion, Alexian Brothers Cardiovascular And Thoracic Surgeons in Elk Grove Village offers specialized surgical services. However, the available patient reviews raise serious red flags regarding the office environment, administrative efficiency, and customer service. Potential local users searching for a "Heart Doctor Near Me" requiring these surgical specialties should be aware of the reported difficulties in navigating the office, lack of privacy, staff incompetence in administrative tasks, and poor communication before making a decision about seeking care at this location. The significant negative feedback suggests a need for substantial improvements in the non-clinical aspects of this practice to ensure a positive overall patient experience.