University Care Center - Edwardsville, IL

University Care Center, located at 1095 University Dr, Edwardsville, IL 62025, USA, is a healthcare facility offering services that appear to include hospice and potentially long-term care. While the platform category is 'Heart Doctor Near Me,' it's important for local users to understand the broader healthcare landscape, which may include facilities that provide supportive care for individuals with various medical conditions, including those with cardiac issues requiring long-term management or end-of-life care.

It is crucial to provide an objective introduction based on the available information. The provided reviews paint a concerning picture of the experiences shared by individuals whose loved ones were under the care of University Care Center, particularly in a hospice setting. These reviews raise significant concerns about the quality of care, communication, and overall treatment of residents.

One detailed review recounts the experience of a family whose grandfather was admitted for hospice care. The reviewer expresses distress over several alleged incidents. According to the account, despite the patient's advanced stage of life and a doctor's assessment indicating proximity to the end of life, the facility staff reportedly did not believe this prognosis. The reviewer states that a social worker expressed shock at the facility's disbelief. Furthermore, the family was allegedly informed that the facility made the patient walk after he had been bedridden for two weeks. This action, if accurate, could be contrary to the comfort and care typically expected in hospice settings.

The review also raises serious allegations regarding medication administration. The reviewer claims that nurses at the facility did not administer the medication prescribed by hospice until the patient's final day. Delayed or withheld medication in hospice care can have severe consequences for patient comfort and symptom management.

Another disturbing incident described in the review involves the alleged confiscation of the patient's phone by the nurses, who reportedly locked it away in their cart after he dropped it multiple times. The family reportedly had to inquire specifically to retrieve it. This action raises questions about the respect for residents' personal belongings and their ability to communicate with family.

The reviewer further alleges broader issues within the facility, stating that their grandfather "passed away in a place where they mistreated their residents." Specific examples of alleged mistreatment include leaving residents in the hallway for extended periods and a severely delayed response time to call buttons, reportedly exceeding 30 minutes unless family members intervened directly. These allegations suggest potential issues with staffing levels and the attentiveness of the care provided.

The review concludes with a strong warning: "DO NOT LEAVE A LOVE ONE HERE. Do not suffer as my family did. Rip grandpa." This emphatic statement underscores the profound negative experience the family reportedly endured.

A subsequent, shorter review echoes the significant concern about response times to call buttons, stating, "This facility is not someplace you would ever want a loved one to be for any period of time. It took 30+ minutes for aides to respond to the call button." This corroborates the earlier account of lengthy delays in staff response, raising serious questions about the facility's ability to meet residents' immediate needs.

Another review includes further troubling allegations, stating, "The nurses refused to give prescribed medications. It took the director after being harassed by family members to get the day nurse to actually do her job. If you are forced to have a loved one in this facility do not leave them alone if possible." This again raises the critical issue of medication administration and suggests potential negligence or dereliction of duty. The advice to not leave loved ones alone, if possible, indicates a significant lack of trust in the facility's ability to provide adequate care in the absence of family oversight.

Finally, another brief comment mentions negative environmental factors: "Yes the smell and constant alarm bells are horrible." This suggests potential issues with the physical environment of the facility, which can significantly impact the comfort and well-being of residents, particularly those in hospice or requiring long-term care.

Given the overwhelmingly negative nature of the publicly available reviews, it is difficult to provide a positive introduction to University Care Center in Edwardsville, IL. The concerns raised by multiple reviewers regarding medication administration, response times to calls, treatment of residents, and the overall environment are serious and should be carefully considered by anyone exploring care options for themselves or their loved ones. While this facility is listed with its contact information, the available feedback strongly suggests that local users should exercise extreme caution and thoroughly investigate these concerns before making any decisions regarding care at this center.

For individuals seeking cardiac care specifically, as per the 'Heart Doctor Near Me' platform category, it is essential to note that University Care Center appears to be primarily focused on hospice and long-term care rather than specialized cardiac treatment. While residents with cardiac conditions may be admitted for these services, the facility's expertise and focus may not be primarily in cardiology. Local users seeking specialized cardiac care should prioritize facilities and practitioners whose primary focus is cardiovascular medicine.

In conclusion, based on the available reviews, University Care Center in Edwardsville, IL, faces significant negative feedback regarding the quality of care, staff responsiveness, medication administration, and the overall environment. Local users are strongly advised to proceed with extreme caution and seek further information from multiple sources, including direct inquiries with the facility and potentially speaking with current or former residents and their families, before considering this center for themselves or their loved ones. The information available online does not currently support a positive recommendation for this facility.