Texas Health Heart & Vascular Specialists

For residents of Rockwall, Texas, and the surrounding areas seeking specialized cardiac and vascular care, Texas Health Heart & Vascular Specialists is located at 3142 Horizon Rd #110, Rockwall, TX 75032. This clinic aims to provide a range of services related to heart and vascular health within the local community.

Based on recent feedback from patients, experiences at Texas Health Heart & Vascular Specialists appear to be varied. One patient shared a significant concern regarding their experience during a stress test. This patient, who has a history of PTSD related to a hospital assault and had requested no male technicians be involved in their care, reported being triggered by a male technician entering the room during the procedure. This resulted in a panic attack, which the patient stated was subsequently documented in their records as being "uncooperative." The patient mentioned that even a female technician acknowledged that the "no male techs" request should have been noted in their chart and updated, but apparently, this did not occur. While expressing a hope that such an incident would not happen again, this patient deducted stars from their rating due to this significant issue and the incorrect record entry, indicating a potential lapse in communication and adherence to patient requests.

Despite this negative experience, the same patient offered a positive note regarding Dr. Dickson specifically. They mentioned that Dr. Dickson's office was accommodating in facilitating a last-minute emergency appointment for a surgical clearance. The patient expressed gratitude for being seen quickly and efficiently, which allowed their surgery to proceed. This suggests that Dr. Dickson is perceived as responsive and helpful when urgent needs arise. As a result of this positive interaction with Dr. Dickson, the patient indicated an intention to continue with the practice, provided the issue with their medical record is resolved. This highlights a potential dichotomy in the patient experience, with positive regard for at least one of the physicians but significant concerns regarding other aspects of the clinic's operations.

In contrast to the aforementioned experience, another recent patient reported a highly negative encounter with Texas Health Heart & Vascular Specialists. This patient described being charged $280 for what they perceived as a referral to another doctor, after they themselves had been referred to this clinic. Additionally, they stated that they were not provided with the necessary lab sheet to get their labs done. This individual characterized their first experience at this location as the "worst experience ever" and indicated that they would not be returning. They further described the overall morning as a "headache" and specifically mentioned that the front desk staff were "very rude" upon exiting. This aligns with the patient's observation of other reviews also mentioning rude front desk staff, suggesting a potential pattern in this area of patient interaction. This patient's dissatisfaction was so strong that they wished they could give a zero-star rating.

Considering these two recent reviews, it is evident that while some aspects of care, particularly the accommodation provided by Dr. Dickson in an urgent situation, have been positive, there are significant concerns regarding patient safety protocols (in the case of the PTSD patient), billing practices, communication (regarding lab sheets), and the professionalism of some staff members, particularly at the front desk. These issues appear to have significantly impacted the overall patient experience for these individuals.

For local users seeking a "Heart Doctor Near Me" in Rockwall, TX, Texas Health Heart & Vascular Specialists is an option to consider. The clinic's address at 3142 Horizon Rd #110, Rockwall, TX 75032, provides a specific location for those in the area. The phone number, (972) 771-1171 or +1 972-771-1171, can be used to contact the clinic for inquiries about services, appointments, and insurance information.

However, prospective patients should be aware of the recent feedback highlighting potential issues with staff communication, adherence to specific patient needs, billing transparency, and front desk professionalism. While the accommodating nature of Dr. Dickson in certain situations is a positive aspect, the negative experiences reported by other patients regarding critical aspects of their care and interactions should be taken into consideration when making a decision about where to seek heart and vascular services.

It is important for Texas Health Heart & Vascular Specialists to address the concerns raised in these reviews to ensure a consistently high standard of care and a positive experience for all patients. Issues related to patient safety protocols, clear communication regarding referrals and necessary paperwork, and the professionalism of all staff members, especially those in patient-facing roles like the front desk, are crucial for building and maintaining patient trust and satisfaction.

As a platform connecting local users with healthcare providers, it is our aim to present an objective overview based on the available information. In the case of Texas Health Heart & Vascular Specialists, the recent patient reviews provide a mixed picture, with positive feedback for Dr. Dickson's accommodation in an emergency but significant concerns regarding other aspects of the patient experience. Local users are encouraged to consider these points and potentially seek further information or clarification from the clinic directly when making their healthcare decisions.

Ultimately, the choice of a heart and vascular specialist is a personal one. Texas Health Heart & Vascular Specialists is located in Rockwall, TX, and can be contacted for more information. However, prospective patients should weigh the positive and negative feedback provided by recent patients to determine if this practice aligns with their individual needs and expectations for cardiac and vascular care.