Memorial Katy Cardiology Associates

For individuals residing in Katy, Texas, and the surrounding areas who are in search of a "Heart Doctor Near Me," Memorial Katy Cardiology Associates, located at 1331 W Grand Pkwy N #130, Katy, TX 77493, USA, is a local healthcare provider specializing in cardiac care. They can be contacted at (281) 392-3401 or +1 281-392-3401 for inquiries or appointment scheduling.

Memorial Katy Cardiology Associates operates within the category of cardiology, focusing on the diagnosis, treatment, and management of diseases and conditions affecting the heart and blood vessels. While the provided patient review offers insights into the customer service experience, it also mentions the perceived talent of the physicians, specifically noting Doctor Odhav and his Physician Assistant (PA) as "stellar folks." This suggests that the clinical expertise at the practice may be a strong point for patients seeking cardiac care.

The sole patient review available provides a detailed account of a negative customer service experience, particularly concerning appointment wait times and front-end staff interactions. The reviewer recounts bringing their 80-year-old mother, who is wheelchair-bound and requires portable oxygen, to a scheduled 11:15 AM appointment with Dr. Odhav on June 26, 2024. They reported waiting for 20 minutes past their scheduled time and receiving a standard response about the doctor having many patients. After waiting for a total of 45 minutes past their appointment time, and an hour since their arrival, they chose to leave without seeing the doctor due to the excessive delay, and subsequently requested their mother's medical records be transferred.

The reviewer expressed significant dissatisfaction with the hour-long wait, deeming it unacceptable, especially for an elderly patient with health challenges. They also raised concerns about potential overbooking or scheduling issues contributing to such delays. Furthermore, the review highlighted negative interactions with the front-end staff, describing them as "a little rude and intolerant" to the patient's needs, even mentioning an eyeroll. The only positive interaction noted with the front desk was from one staff member who offered oxygen as they were leaving, for whom the reviewer expressed gratitude.

The reviewer also mentioned a prior experience where they waited almost two hours to see the doctor, indicating that the long wait times may not be an isolated incident. The feedback strongly suggests a need for improvement in the administrative and scheduling aspects of the practice to ensure a better patient experience, particularly for those with mobility issues or significant health concerns.

Despite the negative feedback regarding customer service and wait times, the reviewer did acknowledge the perceived talent of the doctors, specifically Dr. Odhav and his PA. This implies that the clinical care provided, once a patient is seen, may be of a high standard. Potential services offered at Memorial Katy Cardiology Associates, based on their specialization in cardiology, likely include:

• Diagnostic Cardiology: Procedures such as electrocardiograms (ECG/EKG), echocardiograms, stress tests, and Holter monitoring to assess heart function and identify cardiac issues.
• Clinical Cardiology Consultations: Evaluation and management of various heart conditions, including coronary artery disease, heart failure, arrhythmias, hypertension, and hyperlipidemia.
• Preventive Cardiology: Risk assessment and counseling on lifestyle modifications and medical therapies to prevent heart disease.
• Management of Chronic Heart Conditions: Ongoing care and treatment plans for patients with established cardiovascular diseases.
• Coordination of Care: Potential referrals to other specialists or hospitals for more advanced procedures or surgeries when necessary.

Given the lack of information about the clinic's environment beyond the front desk area mentioned in the review, it is challenging to provide a detailed description. However, a cardiology practice typically includes examination rooms, diagnostic testing areas, and consultation spaces designed to provide medical care in a professional setting. The negative feedback regarding the front-end staff's demeanor does raise concerns about the initial impression and overall patient experience within the clinic.

Features of Memorial Katy Cardiology Associates likely include a team of board-certified cardiologists and other healthcare professionals, such as physician assistants and nurses, specializing in cardiovascular care. The mention of Dr. Odhav and his PA suggests a team-based approach to patient management. However, the issues highlighted in the review regarding scheduling and front-end service may detract from the overall perceived quality of care, regardless of the physicians' clinical skills.

Currently, there is no information available regarding any specific promotional offers or services provided by Memorial Katy Cardiology Associates. Medical practices may occasionally offer community health screenings or educational events. To inquire about any such initiatives or specific details about their services and the qualifications of their medical staff, it is recommended to contact the clinic directly using the provided phone number.

In conclusion, Memorial Katy Cardiology Associates in Katy, TX, offers cardiac care services, with a specific mention of Dr. Odhav and his PA as skilled practitioners. However, a recent patient review raises significant concerns about the customer service experience, particularly regarding long wait times and the attitude of some front-end staff members. While the clinical expertise may be present, potential patients should be aware of these reported administrative and service issues. Individuals seeking a "Heart Doctor Near Me" in Katy may want to consider these factors alongside the potential medical expertise when making their healthcare decisions. It is advisable to contact the clinic directly to inquire about their scheduling policies, patient service protocols, and the specific services offered to gain a more comprehensive understanding of what to expect.