Houston Methodist DeBakey Cardiology & Cardiovascular Surgery Associates

For individuals in The Woodlands, Texas, and surrounding areas seeking specialized cardiac care under the platform category "Heart Doctor Near Me," this introduction provides an overview of Houston Methodist DeBakey Cardiology & Cardiovascular Surgery Associates, located at 17189 I-45 Suite 475, The Woodlands, TX 77385, USA. Their office can be reached at (936) 270-3933 or via mobile at +1 936-270-3933 for inquiries or appointment scheduling.

As part of the renowned Houston Methodist system and bearing the prestigious DeBakey name, this association likely operates within a modern and well-equipped medical environment. Patients can generally expect facilities designed to support comprehensive cardiovascular consultations, diagnostics, and potentially pre- and post-operative care, depending on the specific services offered at this location within the broader Houston Methodist network. The association with a major medical center often implies adherence to high standards of clinical practice and access to advanced medical technologies.

The patient reviews present a mixed perspective on the services and environment at this location. One positive review highlights exceptional customer service received from a staff member named Dedi. The patient recounts a situation where they lost their medication and felt embarrassed when calling the office. Dedi's response is described as kind, uplifting, professional, and calming, providing excellent support and leaving the patient feeling appreciative of the time and effort taken to assist them. This suggests that some members of the administrative staff are dedicated to providing positive patient interactions.

However, another detailed review presents significant concerns regarding the quality of care and professionalism experienced at this office. This patient reports multiple issues, beginning with a lack of privacy in the waiting room where front desk staff allegedly discussed patient information loudly in front of others, which is a serious breach of confidentiality and professionalism. The patient's interaction with Dr. Ali Nawab Rizvi is described as rushed, with the doctor allegedly appearing unfamiliar with the patient's condition and failing to address their primary concern. The patient also reported a long wait time in the examination room.

Furthermore, this negative review details significant errors in the after-visit notes, including the omission of the primary concern, incorrect documentation of orders, and misspellings of the patient's name. Attempts to rectify these errors through messages to the provider resulted in a rude response from a Medical Assistant (MA) who disputed the name spelling and did not address the primary concern. Subsequent attempts to contact the MA and the practice manager via phone calls were unsuccessful, with no return calls received despite voicemail promises. A follow-up message to the MA requesting a call from the practice manager also did not result in any contact. Consequently, this patient cancelled all future appointments, including an imaging appointment, and decided to seek a second opinion elsewhere.

Considering these contrasting experiences, it is important for local users seeking a "Heart Doctor Near Me" to weigh both the positive feedback regarding customer service from at least one staff member and the serious concerns raised about the front desk professionalism, physician interaction, accuracy of medical records, and follow-up communication. The negative review, in particular, highlights potential issues with patient privacy, physician attentiveness, medical documentation, and the responsiveness of both medical assistants and practice management to patient concerns.

Given the limited information about the specific services offered at this location of Houston Methodist DeBakey Cardiology & Cardiovascular Surgery Associates, it is advisable for prospective patients to inquire directly about the range of cardiac services available, the qualifications and specialties of the physicians practicing at this site, and the protocols in place for ensuring patient privacy and accurate medical record keeping. Understanding the scope of services, such as diagnostic testing, interventional cardiology procedures, or cardiovascular surgery consultations, can help individuals determine if this practice meets their specific needs.

Promotional information is not provided in the given text. For any information regarding specific programs, new patient offers, or the association's approach to patient care, it is recommended to contact their office directly at (936) 270-3933. Inquiring about the team of cardiologists and cardiovascular surgeons at this location and their respective areas of expertise may also be beneficial for those with specific cardiac conditions or concerns.

In conclusion, Houston Methodist DeBakey Cardiology & Cardiovascular Surgery Associates in The Woodlands offers cardiac care within the reputable Houston Methodist system. While one patient reported excellent customer service from a staff member, another detailed significant negative experiences related to unprofessional conduct, rushed physician interaction, inaccurate medical records, and poor communication follow-up. Local users searching for a "Heart Doctor Near Me" should carefully consider these contrasting viewpoints and conduct their own due diligence, including direct inquiries with the office, to determine if this practice aligns with their expectations and healthcare needs. It may be prudent to seek additional information about the specific services, physician qualifications, and patient care protocols at this location before making a decision.