Heart and Vascular Institute of Texas Legacy Oaks

Within the "Heart Doctor Near Me" category, we present the Heart and Vascular Institute of Texas Legacy Oaks, located at 5430 Fredericksburg Rd Suite 400, San Antonio, TX 78229, USA. This institute aims to provide cardiovascular care to the local community. However, the publicly available patient reviews raise significant concerns regarding their office communication and appointment punctuality.

Situated on Fredericksburg Road, a major thoroughfare in San Antonio, the Heart and Vascular Institute of Texas Legacy Oaks is located within a medical building. While specific details about the institute's environment and facilities are not available online, one would typically expect a medical clinic setting with waiting areas, examination rooms, and potentially areas for diagnostic testing. However, the provided reviews do not offer any insight into the physical environment but instead focus on administrative and operational aspects.

Based on its name, the Heart and Vascular Institute of Texas Legacy Oaks likely offers a range of services related to both cardiology and vascular health. These commonly include:

• Cardiology Services:
  • Diagnostic evaluations such as electrocardiograms (ECG/EKG), echocardiograms, stress tests, and Holter monitoring.
  • Management of heart conditions including coronary artery disease, heart failure, arrhythmias, and hypertension.
  • Preventive cardiology care and risk assessment.
  • Medication management for cardiac conditions.
  • Follow-up care for cardiac patients.
• Vascular Services:
  • Diagnosis and management of vascular diseases such as peripheral artery disease, carotid artery disease, and venous disorders.
  • Vascular ultrasound and other non-invasive diagnostic procedures.
  • Medical management of vascular conditions.

It is crucial to address the significant negative feedback present in the provided patient reviews. One review states, "Actually 0 ⭐️ This is for the office of Dr Kuo on Rogers Crossing ….insanely crazy trying to get through! Answering Service is much more adequate at answering. I have left voicemail, message with service, emailed, put on hold for 30 minutes then disconnected and lastly service answering again after 10 minutes of waiting 🤦🏽‍♀️ I’ve been trying since 10 this morning!! Anyone know of great cardiologist with competent staff?"

This detailed account describes extreme difficulties in contacting the office of a Dr. Kuo, potentially affiliated with or located within the Heart and Vascular Institute of Texas Legacy Oaks or a related location on Rogers Crossing. The reviewer highlights issues with the phone system, prolonged hold times, disconnections, and reliance on an answering service. This raises serious concerns about the accessibility and responsiveness of the administrative staff and communication processes associated with this particular doctor's office.

The second review focuses on appointment punctuality, stating, "My appointment was at 1:40 and it is now 3:00 and I haven’t seen the doc yet. Don’t these doctors know we have a life as well. If you cannot control your schedule better than that, stop seeing patients. Stop double booking. I hope I am don with you." This feedback expresses significant dissatisfaction with long waiting times, suggesting potential issues with scheduling and the clinic's ability to manage its appointment flow efficiently. The reviewer's frustration indicates a lack of respect for patients' time.

Based on the limited and negative information available, key points to consider about the Heart and Vascular Institute of Texas Legacy Oaks include:

• Potential Range of Cardiovascular Services: The name suggests services in both cardiology and vascular care.
• Location in San Antonio: Situated on Fredericksburg Road, it is accessible within the city.

However, it is imperative to highlight the significant negative feedback regarding:

• Difficulties in Contacting the Office: One reviewer described extreme frustration in trying to reach a related doctor's office via phone and email.
• Long Appointment Wait Times: Another reviewer experienced a very substantial delay in seeing their doctor.
• Concerns about Staff Competence (Indirectly): The first reviewer's question about finding a cardiologist with "competent staff" indirectly reflects their negative experience with the communication at this (or a related) office.

Currently, there is no information available online regarding any promotional offers, specific details about the medical staff beyond Dr. Kuo (who is associated with communication issues), or the specific services offered at the Heart and Vascular Institute of Texas Legacy Oaks location. Individuals considering this institute for their cardiac or vascular care should be aware of the significant negative feedback concerning administrative processes and appointment punctuality.

Given the serious concerns raised in the patient reviews regarding communication and waiting times, potential patients are strongly advised to exercise caution and thoroughly investigate the current administrative practices and appointment management at the Heart and Vascular Institute of Texas Legacy Oaks before scheduling an appointment. Contacting the institute directly at (210) 538-2310 or +1 210-538-2310 to inquire about their appointment policies, communication protocols, and the specific cardiologists and vascular specialists at this location is highly recommended. It would also be prudent to seek additional reviews or information from other sources to obtain a more comprehensive understanding of the patient experience at this facility. The lack of positive feedback and the presence of significant negative comments should be carefully considered when making decisions about your healthcare.