Robert Orr, MD, FACC

If you are searching for a "Heart Doctor Near Me" in the Escondido, California area, Robert Orr, MD, FACC, is a cardiologist located at 1955 Citracado Parkway #302, Escondido, CA 92029. As a Fellow of the American College of Cardiology (FACC), Dr. Orr possesses board certification and specialized training in cardiovascular medicine.

However, it is crucial for prospective patients to be aware of significant concerns raised in recent online reviews regarding the patient experience at Dr. Orr's office. While Dr. Orr's qualifications as a cardiologist are implied by his credentials, the feedback regarding administrative aspects and customer service is overwhelmingly negative and warrants careful consideration.

One reviewer describes Dr. Orr as a "Great Dr, Cardiologist" but immediately follows this with serious criticisms about appointment cancellations and excessive waiting times. This individual states, "Appointments always canceled, you wait, you are referred by your Dr, and they cancel you. Bad customer service, and they just don't have time for you. Find someone who cares." This feedback suggests potential issues with scheduling reliability and the overall level of attention provided to patients.

Another, more detailed review paints a concerning picture of significant administrative challenges and a lack of patient support. This reviewer recounts their godmother's experience, highlighting "the lousiest customer care service" at the cardiologist's office. According to this account, the godmother, residing in a residential care facility since September 2023, experienced multiple unproductive visits. The review further alleges a severe disruption in office operations following a cyberattack and ransomware incident that reportedly left patient files inaccessible for two months. During this period, patients were allegedly unable to contact the office via phone, email, or fax to schedule appointments or speak with staff, forcing them to physically visit the office.

The reviewer details their own arduous experience attempting to schedule an appointment for their godmother. This involved a 90-minute drive to an outdated address listed on Google, followed by an additional 15-minute drive to the correct location. Upon arrival, the reviewer claims they were made to wait for an extended period and were met with rude and unprofessional behavior from a staff member. The reviewer specifically mentions being told that an appointment could not be made until after "patient care is completed" much later in the day, despite arriving at 12:30 pm. The reviewer also expresses frustration with the staff's handling of HIPAA regulations in their situation, where they held a medical Power of Attorney.

This detailed account further mentions the use of "burner" phones by staff to contact patients, indicating the severity of the communication disruption. The reviewer's godmother, needing a medical procedure for her heart, reportedly experienced significant delays and uncertainty due to the "chaotic office." The review concludes with a strong condemnation of the front office staff, assigning "zero stars" for their service.

Based on this publicly available information, while Robert Orr, MD, FACC, is a board-certified cardiologist, potential patients should be aware of the serious and consistent complaints regarding the administrative and customer service aspects of his practice. The reported issues include frequent appointment cancellations, long waiting times, significant communication disruptions following a cyberattack, and unprofessional behavior from front office staff.

Prospective patients seeking a "Heart Doctor Near Me" should carefully weigh these reported negative experiences against the presumed medical expertise of Dr. Orr. While the quality of medical care provided by Dr. Orr himself is not directly addressed in the negative reviews, the significant administrative hurdles and poor customer service experiences could severely impact a patient's overall healthcare journey.

It is important to note that these reviews represent individual experiences and may not be representative of every patient's interaction with Dr. Orr's office. However, the consistency and severity of the reported issues warrant thorough consideration.

Currently, there is no promotional information available for Dr. Robert Orr, MD, FACC, based on the provided data. If you are considering this cardiologist for your heart care needs, it would be prudent to contact the office directly at (760) 291-6861 or +1 760-291-6861 to inquire about their current operational status, appointment scheduling procedures, and to address any concerns you may have based on the information presented here. Visiting the office at 1955 Citracado Parkway #302, Escondido, CA 92029, may also provide further insight into the current environment and patient experience.

In conclusion, while Robert Orr, MD, FACC, is a qualified cardiologist in Escondido, CA, publicly available reviews raise significant concerns regarding the office's administrative efficiency, customer service, and communication practices. Individuals searching for a "Heart Doctor Near Me" should carefully consider these factors when making their healthcare decisions and may wish to seek further information directly from the practice before scheduling an appointment.