North Carolina Heart & Vascular

For individuals in Raleigh, North Carolina, and the surrounding areas seeking a "Heart Doctor Near Me," North Carolina Heart & Vascular, situated at 10208 Cerny St #106, Raleigh, NC 27617, USA, offers a local option for cardiovascular healthcare. Their office can be contacted at (984) 215-4540, and they also have a mobile contact number, +1 984-215-4540, providing accessibility for appointments and inquiries.

Patient experiences at North Carolina Heart & Vascular appear to be a mix of highly positive encounters with the medical staff and significant dissatisfaction with the front desk reception. One patient shared an overwhelmingly positive experience, stating, "I just had the best experience at this cardiologists office. Dr. Andrew R. de la Paz is the most wonderful doctor. He spent so much time with me answering every question I had and went above and beyond to help me feel comfortable. And the office staff are super lovely too. Tearaney was so kind and also went above and beyond with my scheduling needs. I can't recommend this office more highly. Thanks for a great experience today, y'all!" This review strongly praises Dr. de la Paz for his thoroughness, attentiveness, and ability to make patients feel comfortable. It also commends the kindness and helpfulness of other staff members, specifically mentioning Tearaney's assistance with scheduling needs.

However, another patient reported a considerably negative experience primarily focused on the front desk receptionist, identified as Tristin S. This reviewer described the receptionist as "rude and not very helpful" to themselves and two other patients. Specific issues mentioned include a lack of assistance with guest Wi-Fi access (necessary due to poor cellular service in the building), a dismissive attitude, and strict enforcement of a "no children in the back" rule in a manner perceived as unwelcoming. The reviewer also noted a potential breach of personally identifiable information (PII) when an EKG order was mishandled by the receptionist. Despite these negative interactions with the front desk, this patient specifically highlighted that "all other Healthcare staff were very polite, professional, and made her feel heard," indicating a discrepancy in the quality of patient interaction depending on the staff member.

Based on these contrasting reviews, the environment at North Carolina Heart & Vascular seems to be characterized by excellent medical care provided by the doctors and nurses, but potentially marred by issues at the front desk. Patients can likely expect professional and helpful medical attention once they are past the initial reception area. However, the front desk experience may vary, with some patients finding the receptionist unhelpful and rude. The mention of understaffing by the receptionist might contribute to some of the reported issues, but it does not excuse unprofessional behavior.

As a cardiology practice, North Carolina Heart & Vascular likely offers a range of services related to the diagnosis, treatment, and prevention of cardiovascular diseases. These typically include:

• Comprehensive Cardiac Assessments: Including medical history review, physical examinations, and risk factor evaluation.
• Diagnostic Testing: Such as electrocardiograms (ECG/EKG), echocardiograms, stress tests (exercise and pharmacological), Holter and event monitoring to detect and assess heart conditions.
• Management of Heart Conditions: This would involve the treatment of various cardiovascular diseases like coronary artery disease (angina, heart attack), heart failure, arrhythmias (irregular heartbeats), hypertension (high blood pressure), and hyperlipidemia (high cholesterol).
• Preventive Cardiology: Focusing on strategies to reduce the risk of developing heart disease through lifestyle modifications, medication, and patient education.
• Specialized Care: Given the mention of Dr. Andrew R. de la Paz as a "wonderful doctor" who spends time with patients, the clinic may have specific areas of expertise or focus within cardiology. However, the provided information does not detail these specializations.

The features of North Carolina Heart & Vascular, as gleaned from the patient reviews, present a dual perspective:

• Exceptional Medical Staff: Dr. Andrew R. de la Paz is highly praised for his thoroughness, patient communication, and caring demeanor. The nurses are also mentioned as amazing and extremely helpful.
• Potentially Welcoming Medical Environment: Once past the front desk, patients seem to experience a supportive and caring environment where they feel heard and their questions are answered.
• Significant Concerns Regarding Front Desk Reception: The rudeness, lack of helpfulness, and strict, unwelcoming attitude reported by one reviewer regarding the front desk receptionist are significant drawbacks.
• Potential Communication Issues: The incident with the Wi-Fi and the rushed manner in which some patients were treated by the receptionist suggest potential communication and customer service issues at the front desk.
• Possible Breaches of PII: The mishandling of the EKG order by the receptionist raises concerns about the clinic's administrative processes and data security.

Currently, there is no specific promotional information available for North Carolina Heart & Vascular in the provided text. Individuals interested in learning about any special offers, new patient incentives, or specific programs should contact their office directly at (984) 215-4540. When calling, it may be beneficial to inquire about the clinic's policies regarding guest access and the handling of sensitive patient information to ensure a comfortable and secure experience.

In conclusion, North Carolina Heart & Vascular in Raleigh, NC, appears to offer excellent medical care provided by their doctors and nurses, particularly highlighting Dr. Andrew R. de la Paz's exceptional patient interaction. However, potential patients should be aware of the reported significant issues with the front desk reception, which may impact the initial experience with the clinic. If the quality of medical care is the primary concern, and you are prepared for a potentially negative interaction with the front desk, North Carolina Heart & Vascular may still be a viable option, especially if you are seeking care from Dr. de la Paz. It is recommended to weigh the positive feedback regarding the medical staff against the negative feedback concerning the administrative staff when making your decision about choosing a "Heart Doctor Near Me" at this location.