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  7. Midwest Heart and Vascular Specialists - Independence

Midwest Heart and Vascular Specialists - Independence

  • Overview
  • Intro
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  • Reviews

address

19550 East 39th St S Ste 215, Independence, MO 64057, USA

website

midwestheartandvascular.com

hours

  • Monday 8:00 AM - 4:30 PM
  • Tuesday 8:00 AM - 4:30 PM
  • Wednesday 8:00 AM - 4:30 PM
  • Thursday 8:00 AM - 4:30 PM
  • Friday 8:00 AM - 4:30 PM
  • Saturday Closed
  • Sunday Closed

Midwest Heart and Vascular Specialists - Independence Introduce

For individuals in Independence, Missouri, and the surrounding areas seeking cardiac care through the "Heart Doctor Near Me" platform, Midwest Heart and Vascular Specialists - Independence is located at 19550 East 39th St S Ste 215, Independence, MO 64057. This location aims to provide accessible cardiovascular services to the local community. However, it is crucial for prospective patients to be aware of recent feedback regarding the office's staff and continuity of care, as indicated by publicly available reviews.

While specific details about the physical environment of Suite 215 are not provided, the recent patient reviews raise concerns that may impact the overall patient experience, potentially overshadowing the physical setting. These reviews focus heavily on interactions with the office staff rather than the clinic's ambiance. Therefore, while one might typically expect a standard medical office environment with a reception area, consultation rooms, and spaces for basic cardiac testing, the reported issues with staff professionalism and responsiveness warrant careful consideration.

Midwest Heart and Vascular Specialists - Independence is listed under the "Heart Doctor Near Me" category, suggesting that it offers a range of cardiovascular services. Typically, such a practice would provide:

  • General cardiology consultations and evaluations.
  • Diagnosis and management of various heart conditions, such as hypertension, coronary artery disease, heart failure, and arrhythmias.
  • Performance and interpretation of non-invasive cardiac tests like ECGs and potentially echocardiograms and stress tests.
  • Management of cardiac devices, such as pacemakers and defibrillators.
  • Referrals for more complex procedures when necessary.

However, recent patient feedback paints a concerning picture regarding the functionality and patient-centeredness of the office staff. One review details a severely negative experience following the departure of a specific doctor (Vassemreddy). The patient reports a failure by the office to transition them to another physician within the practice, leaving them without a cardiologist to manage a critical upcoming pacemaker battery replacement. This situation, described as a "life or death situation," is compounded by the staff's alleged refusal to schedule an appointment with any other doctor in the practice. The patient explicitly states their intention to report this to the state of Missouri, indicating the severity of their dissatisfaction and the potential implications for patient safety and well-being.

Another review describes an extremely negative interaction with a staff member answering the phone for cardiology appointments. The reviewer characterizes the staff member as "very rude," lacking "customer service knowledge," and repeatedly disconnecting calls while the patient was attempting to schedule an appointment. The reviewer further alleges that the staff member was shouting and stated that there was no Nurse Practitioner (NP) available for a specific doctor (Paul Chu). This account raises serious concerns about the professionalism and competence of the administrative staff, which can significantly impact a patient's ability to access necessary medical care and their overall perception of the practice.

Given these recent and serious negative reviews, it is challenging to objectively highlight positive features or promotional information for Midwest Heart and Vascular Specialists - Independence based solely on the provided data. The overwhelming concern revolves around the reported issues with office staff behavior and the apparent lack of continuity of care for at least one patient. These issues could potentially outweigh the expertise of any physicians associated with the practice, as accessibility and administrative support are crucial components of quality healthcare.

It is important to note that these reviews represent individual patient experiences and may not be representative of the experiences of all patients at this clinic. However, the severity and consistency of the complaints regarding staff behavior and the failure to ensure continuity of care are significant red flags for prospective patients. Individuals considering Midwest Heart and Vascular Specialists - Independence should be aware of these recent reports and may want to seek additional information or consider alternative providers to ensure they receive timely, professional, and continuous cardiac care.

Due to the critical nature of the negative feedback concerning staff interactions and continuity of care, it is impossible to present any positive promotional aspects or features without potentially misleading local users. The immediate priority should be to acknowledge and understand the serious concerns raised by recent patient experiences. Prospective patients are strongly advised to conduct further research, seek additional reviews from various sources, and potentially contact the clinic directly to inquire about the reported issues and assess whether the practice can meet their cardiac care needs in a reliable and professional manner.

In conclusion, while Midwest Heart and Vascular Specialists - Independence, located on East 39th St S in Independence, MO, falls under the "Heart Doctor Near Me" category, recent patient reviews raise significant concerns regarding the professionalism and competence of the office staff and the continuity of care provided. These reports of rude behavior, dropped calls, and a failure to ensure ongoing medical management for a patient with a critical cardiac device warrant serious consideration from prospective patients. It is recommended that individuals seeking cardiac care in this area exercise caution, conduct thorough due diligence, and potentially explore alternative providers to ensure a positive and safe healthcare experience.

Photos

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Location

Reviews

There’s a lady for cardiology appointment who answered the call, she is very rude, no customer service knowledge, and dropped my call several times even though I am trying to make an appointment for a patient. VERY RUDE AND UNPROFESSIONAL!! The lady was shouting all through out the call because she’s stating there’s no NP in there for doctor Paul Chu.

Aug 14, 2024 · Danica Arguelles

Dr. Dickson and the NPs here are phenomenal and provide excellent medical care. The front office staff is also very knowledgeable and friendly. Courtney at the check out desk is always so kind, patient and helpful toawrds my father everytime he comes in. He has memory issues and gets confused easily, sometimes he isn't the easiest to deal with but she always goes above and beyond to help him which is very appreciated especially when I can't be there with him for every visit.

Oct 21, 2022 · Peggy Hill

the staff is VERY good and very nice. Anytime I have called them the nurse has returned my calls quickly. Dr Chu answered all my questions and made me feel very comfortable. I wish all doctor's offices were as good as these people. I hardly waited... it seemed everything was well organized.

Sep 11, 2019 · Michael Batton