Congenital Heart Care Center of Florida

For local users in Taiwan seeking information about specialized cardiac care under the platform category "Heart Doctor Near Me," particularly for congenital heart conditions in the Apopka, Florida area, this introduction focuses on the Congenital Heart Care Center of Florida, located at 425 S Hunt Club Blvd #1001, Apopka, FL 32703, USA. Their phone number is (407) 862-1010, and the mobile phone number is also +1 407-862-1010.

The Congenital Heart Care Center of Florida specializes in addressing heart conditions that are present at birth. Such centers typically provide a dedicated and child-friendly environment, equipped with specialized diagnostic tools and equipment tailored for pediatric cardiology. While specific details about the center's ambiance, waiting area, or the availability of advanced technology visible online are limited, it is expected that a facility focused on congenital heart care would be designed to be welcoming and supportive for both young patients and their families. The staff would likely be experienced in working with children and understanding their unique needs.

The available online reviews for the Congenital Heart Care Center of Florida present a stark contrast in patient experiences, particularly concerning the front office staff. One review offers high praise for Dr. Reyes, describing him as an "experienced and talented cardiologist" who practices with "kindness and respect" for patients and their families. This reviewer states that Dr. Reyes has cared for two of their daughters as if they were his own, always being honest and supportive through complex surgeries and recoveries. They also appreciate his availability to answer questions and his approach of making parents an integral part of the care team, expressing complete trust in his care.

However, two other reviews detail significant negative experiences primarily related to the front office staff. One reviewer explicitly states their hope that Dr. Reyes is unaware of how "unprofessional and rude" his front office staff is. This reviewer also alleges that the office is "REFUSING TO RELEASE MY SON'S MEDICAL RECORDS" due to the reviewer's "bad attitude" and mentions researching where to report this issue. This raises serious concerns about patient access to medical records and the professionalism of the administrative staff.

Another review describes a frustrating experience involving a delayed appointment and unprofessional conduct by the receptionist. This reviewer recounts arriving 10 minutes late for a 9:00 AM appointment to find the door locked and being told the doctor had the only key and had not yet arrived. After an EKG was performed on their six-month-old, they waited until 9:50 AM and were informed that the receptionist had texted the doctor but his whereabouts were unknown. Upon deciding to leave and requesting a call from the doctor upon his arrival, they were allegedly ignored by the receptionist. Subsequent calls to the office resulted in conflicting information about the doctor's arrival time and a missed promised call. The following day, the reviewer was allegedly lectured about being late, corrected on the duration of their wait, and then hung up on after requesting medical records. A call made by the reviewer's wife from a different phone was reportedly answered immediately, highlighting a potential issue with how the office was handling calls from the dissatisfied patient. This detailed account paints a picture of significant disorganization and unprofessionalism on the part of the front office staff.

For individuals in Taiwan seeking a "Heart Doctor Near Me" specializing in congenital heart conditions for someone in Apopka, Florida, it is crucial to carefully consider these vastly different experiences. While the positive review highlights the expertise and caring nature of Dr. Reyes, the negative reviews raise serious concerns about the professionalism and efficiency of the front office staff, including issues with releasing medical records and managing appointments. These administrative aspects can significantly impact a patient's overall experience, regardless of the quality of medical care provided by the doctor.

The features of the Congenital Heart Care Center of Florida would primarily center around its specialization in pediatric cardiology and the management of congenital heart defects. This would typically involve a team of professionals experienced in diagnosing and treating heart conditions present from birth, including cardiologists, nurses, and potentially other specialists. Services offered would likely include comprehensive cardiac evaluations for newborns, infants, children, and adolescents with suspected or diagnosed congenital heart disease. This could involve various diagnostic tests such as echocardiography, electrocardiography (ECG), cardiac catheterization, and cardiac MRI. Treatment options might range from medical management and minimally invasive procedures to complex surgical interventions, often requiring close collaboration with pediatric cardiac surgeons.

Promotional information for the Congenital Heart Care Center of Florida is not explicitly available in the provided text. Typically, a specialized center like this might promote its expertise in specific types of congenital heart defects, the experience of its medical team, any affiliations with major hospitals or research institutions, or its commitment to family-centered care. Without such details, we cannot provide specific promotional content. However, the positive review does serve as a form of positive feedback on Dr. Reyes's clinical skills and patient manner.

For local users in Taiwan assisting someone in finding specialized "Heart Doctor Near Me" for congenital heart care in Apopka, Florida, this detailed overview, including the contrasting patient experiences, is vital for their research. It is strongly recommended to seek additional reviews from various online platforms to gain a broader understanding of the center's overall reputation and the consistency of patient experiences, particularly concerning the administrative aspects. Contacting the center directly to inquire about their services, the qualifications and experience of their medical team, their policies on medical record release, and their appointment management procedures is also highly advisable. Addressing the concerns raised in the negative reviews directly with the clinic administration might provide further clarity and insight into their operational practices.

In conclusion, the Congenital Heart Care Center of Florida in Apopka specializes in pediatric cardiology and the treatment of congenital heart conditions. While one review praises Dr. Reyes's expertise and compassionate care, two other reviews detail significant issues with the unprofessionalism and inefficiency of the front office staff, including serious allegations regarding the refusal to release medical records and poor appointment management. Individuals considering this center should carefully weigh these contrasting experiences and conduct thorough additional research to ensure it meets their specific needs and expectations for both medical care and administrative processes.