Carlos Cuello , M.D.

For individuals in the Naples, Florida area seeking a "Heart Doctor Near Me," Carlos Cuello, M.D., offers cardiovascular services from his office located at 6101 Pine Ridge Rd, Suite 3, Naples, FL 34119, USA. Dr. Cuello can be contacted at phone number (239) 348-4290 or mobile phone +1 239-348-4290 for inquiries and appointment scheduling. Based on available patient reviews, it appears that Dr. Cuello is well-regarded for his clinical interactions, but there are significant concerns raised about the office's billing practices and management.

Information regarding the physical environment of Suite 3 at 6101 Pine Ridge Rd is not explicitly detailed in the provided reviews. However, medical suites in such locations typically aim to provide a professional setting for patient consultations and examinations. Patients can likely expect standard medical office amenities, including waiting areas and examination rooms equipped for cardiac assessments. It is advisable for individuals with specific needs or concerns about the office environment to contact the practice directly for more information.

The services offered by Dr. Carlos Cuello appear to encompass a range of cardiology care. One reviewer, identifying as a physician and surgeon, specifically praised Dr. Cuello for taking the time to explain procedures and answer questions thoroughly until the patient understands. This suggests that Dr. Cuello likely offers consultations for various cardiac conditions, potentially including diagnostic evaluations such as electrocardiograms (ECGs), echocardiograms, and stress tests. As a cardiologist, he would also be involved in the management of heart conditions like coronary artery disease, hypertension, hyperlipidemia, heart failure, and arrhythmias. The positive feedback from a fellow medical professional indicates a strong foundation in clinical practice and patient communication regarding medical procedures.

A significant feature of Dr. Cuello's practice, highlighted by a fellow physician, is his excellent communication skills and his commitment to ensuring patient understanding. The reviewer noted that Dr. Cuello "answers every question you have until you understand" and is "very nice and pleasant." This suggests a patient-focused approach where education and clear communication are prioritized during consultations. This can be particularly valuable for patients who may be anxious or overwhelmed by complex medical information.

However, a stark contrast is presented in another review concerning the office staff and, specifically, the billing process managed by Dr. Cuello's wife, Glenda, who is identified as the office manager. This reviewer describes the staff as initially "friendly and nice" but reports a significant negative shift when it comes to paying the bill. The experience described includes staff allegedly acting as if they cannot understand payment inquiries and talking over the patient's spouse (who was trying to pay). The reviewer characterizes Glenda, the office manager, as "the rudest person I have ever met in all my 32 years in Customer Service," citing an instance of being told to "shut up and listen" while she was allegedly the one interrupting and refusing to allow explanation regarding payment needs.

The billing issues described are severe, with the reviewer stating that paying the bill would be a "nightmare" unless one can pay in full in a single lump sum. The reviewer alleges that the staff pretends not to understand terms like "payment" or "settlement," only claiming to understand "PAY IN FULL." The difficulty in communication with the office manager regarding billing is a major point of concern raised in this review. The reviewer's inability to file a complaint with the hospital, due to Dr. Cuello being a tenant and not an employee, further complicates potential avenues for addressing these administrative issues.

Currently, there is no specific promotional information available for Dr. Carlos Cuello's practice in the provided reviews. Medical practices typically focus on providing healthcare services rather than offering promotions. Individuals interested in learning more about Dr. Cuello's specific areas of expertise or any special programs offered by his office would need to contact them directly at (239) 348-4290.

In conclusion, for individuals in Naples, FL, seeking a "Heart Doctor Near Me," Dr. Carlos Cuello, located on Pine Ridge Rd, receives high praise from a fellow medical professional for his ability to explain procedures and his pleasant demeanor. However, a significant and concerning issue is raised regarding the office's billing practices and the rudeness of the office manager. Prospective patients should be aware of this conflicting feedback. While Dr. Cuello's clinical skills and patient communication during consultations may be commendable, the reported difficulties with billing and office management could significantly impact the overall patient experience. It is strongly recommended that individuals considering Dr. Cuello for their cardiac care inquire specifically about the billing policies and procedures upfront to avoid potential negative experiences. The stark contrast between the positive clinical interaction described by one reviewer and the severely negative administrative interaction described by another highlights the importance of considering all aspects of a medical practice when making healthcare decisions.