Prime Heart and Vascular

For individuals in Frisco, Texas, seeking a "Heart Doctor Near Me," Prime Heart and Vascular operates at 13080 Dallas Pkwy Bldg 300 Suite 310, Frisco, TX 75034, USA. This facility offers services in both cardiology and vascular care, with Dr. Rishin Shah being one of the consulting physicians and Ashley (Nurse Practitioner) also providing patient care. However, the available reviews from real customers present a mixed picture of the patient experience, particularly concerning the Frisco location.

One detailed review describes a "bad experience" during a consultation with Dr. Rishin Shah on March 5th. The reviewer expresses dissatisfaction with the facility's approach, stating that while they send text message reminders for payment methods, they do not proactively inform patients about which medical records to bring for the consultation. This led the reviewer to perceive the facility as "100% commercial and 0% on patient care." The reviewer further details that Dr. Shah spent only a few minutes with them, seemingly without a clear understanding of the reason for the visit or the referring physician. The reviewer notes that Dr. Shah abruptly asked for cholesterol and ECG reports and left the consultation to check on other patients. Additionally, this patient reports being billed an amount significantly higher than what their insurance allowed, with a charge of $214.23 compared to the insurance-allowed $163.67, and states that a refund had not been processed after almost a month. The reviewer also criticizes the front desk handling of patients, suggesting it reflects the overall service quality. Finally, this patient reports being asked to complete a mental health assessment on an iPad, for which their insurance was charged without prior notification.

The same reviewer also recounts a subsequent visit on March 28th to review reports, during which they had a "better experience" with Ashley (NP). The reviewer found Ashley more helpful in reviewing their reports. However, this visit also resulted in a billing discrepancy, with a charge of $114.99 versus the patient's share of $71.31 according to their insurance. Based on these experiences, the reviewer explicitly states they would not visit any of Prime Heart and Vascular's facilities and would not recommend them to others seeking attentive care and value for their money.

In contrast to the negative experiences at the Frisco location with Dr. Shah, another reviewer offers a positive comment about the support staff, describing them as "delightful and very capable." This reviewer also notes that "Dr. Shah knows cardio and vascular with multiple locations" and felt their first visit was a "smart decision." This suggests that experiences may vary, potentially based on location or the specific healthcare provider seen within the Prime Heart and Vascular network.

Based on the available reviews, the environment and features of Prime Heart and Vascular in the Frisco location appear to have both positive and negative aspects:

• Potentially Inefficient Communication Regarding Medical Records: One reviewer noted a lack of guidance on required records prior to the appointment.
• Concerns Regarding Consultation Time and Thoroughness with Dr. Shah: One patient felt the consultation was rushed and lacked a clear understanding of their medical history and referral.
• Billing Discrepancies: Multiple instances of being billed more than the insurance-allowed amount were reported, with slow or no refunds.
• Questionable Billing Practices: Charging insurance for a mental health assessment without informing the patient was mentioned.
• Potentially Unsatisfactory Front Desk Service: One reviewer felt the front desk handling reflected the overall service quality.
• Positive Interaction with Nurse Practitioner (Ashley): One patient had a better experience reviewing reports with Ashley (NP).
• Delightful and Capable Support Staff (General): One reviewer praised the support staff.
• Multiple Locations and Broad Knowledge Base (Dr. Shah): Dr. Shah is noted to have expertise in both cardiology and vascular care across several locations.

The services offered at Prime Heart and Vascular likely encompass a range of cardiac and vascular care, given the name of the practice and the expertise attributed to Dr. Shah. These may include:

• Comprehensive Cardiac Evaluations: Diagnosis and management of various heart conditions.
• Vascular Consultations and Treatments: Addressing conditions related to blood vessels.
• Electrocardiograms (ECG/EKG): A standard test to measure the electrical activity of the heart.
• Echocardiograms: Using ultrasound to visualize the heart's structure and function.
• Stress Testing: Evaluating the heart's response to physical exertion.
• Holter Monitoring: Continuous recording of the heart's rhythm over a period.
• Management of Cardiovascular Diseases: Providing treatment for conditions such as hypertension, coronary artery disease, heart failure, and arrhythmias.
• Preventive Cardiology: Focusing on risk factor assessment and lifestyle modifications.

However, the negative review raises concerns about the quality and patient-centeredness of these services, at least at the Frisco location with Dr. Shah.

Currently, there is no promotional information available for Prime Heart and Vascular based on the provided text. Given the negative experiences reported by one reviewer, any potential promotions would need to be weighed against the concerns raised about billing practices and the quality of the initial consultation with Dr. Shah at the Frisco location.

In conclusion, Prime Heart and Vascular in Frisco presents a complex picture based on the limited available reviews. While the support staff is praised and Dr. Shah is noted for his knowledge, one patient reported significant issues with the facility's communication, the thoroughness of the consultation with Dr. Shah, billing practices, and overall patient care at the Frisco location. In contrast, another reviewer had a more positive initial impression. Local users seeking a "Heart Doctor Near Me" in Frisco should carefully consider these differing experiences and potentially seek further information or reviews before making a decision. The reported billing discrepancies and concerns about patient care, particularly during the initial consultation described, warrant thorough investigation and consideration.